Frequently Asked Questions

Are you thinking of buying someone a Challenge as a gift? If so, please buy a Gift Voucher. Why? Whenever you purchase a Challenge through the Challenge Shop, a Unique Reference Number (URN) is generated that is specifically linked to you and your contact details, so only you will be able to request answers to clues or submit the final answer. If, however, you buy someone a Gift Voucher, they can choose whichever Challenge(s) they wish and when they redeem their voucher will be registered as a member in their own right. You can choose to have your gift voucher emailed directly to you, allowing you to print and present it in person. For an extra-special touch, stylish Presentation Sleeves are available from our Challenge Shop for just £2 each. All proceeds from Presentation Sleeve sales are shared between our chosen charities.We’ll post your Presentation Sleeve(s) to you, ready for you to insert your purchased Gift Voucher(s) before presenting them in person or sending them by post to friends or loved ones.A thoughtful and unique gift that's perfect as a stocking filler, birthday surprise, thank-you present, or special treat at any time of year.Alternatively, send the Gift Voucher directly to your recipient as an eGift Voucher and choose the exact date you'd like it delivered. It's the perfect way to make sure their surprise arrives right on time. To give the Gift of Adventure, click here.

If you purchase a minimum of £30 worth of Gift Vouchers in one order, you will receive a code enabling you to purchase a complimentary Challenge for yourself. The order may comprise of any combination of Gift Voucher values (eg 3 x £10 vouchers, 1 x £10 voucher plus 1 x £20 voucher, etc.). Please note that your code will be emailed to you separately within 24 hours of your order being processed.

To redeem your Gift Voucher, go to Challenge Shop in the header and find the item(s) you wish to purchase. When you reach Checkout, click either Redeem a gift card (or in some instances Promo code) and carefully enter your unique Gift Voucher code.

Any amount left over after making a purchase can be redeemed against future purchases. For example, if a customer has a £30 Gift Voucher and spends £15, they can use the remaining £15 when they next shop on the 18 Clues site.

If the order total is more than the Gift Voucher balance, you can pay the remaining amount by using another payment method.