Frequently Asked Questions

Are you thinking of buying someone a Challenge as a gift? If so, please buy a Gift Voucher. Why? Whenever you purchase a Challenge through the Challenge Shop, a Unique Reference Number (URN) is generated that is specifically linked to you and your contact details, so only you will be able to request answers to clues or submit the final answer. If, however, you buy someone a Gift Voucher, they can choose whichever Challenge(s) they wish and when they redeem their voucher will be registered as a member in their own right.

You can choose to have the voucher emailed to yourself, to print off and present in person. To elevate the gift, you can buy stylish Presentation Sleeves from our Challenge Shop for just £2, including postage. We'll post the Presentation Sleeve(s) out for you in which to insert the Gift Vouchers you have purchased and present to your friends or loved ones. The perfect stocking filler or gift at any time of the year! 100% of Presentation Sleeve sales will be split amongst our charities each quarter.

Alternatively, you can choose to have the Gift Voucher emailed directly to the recipient as an eGift Voucher, and pre-schedule whatever date you would like them to receive it.

To give the Gift of Adventure, click here.

If you purchase a minimum of £30 of Gift Vouchers in one order, you will receive a code enabling you to purchase a complimentary Challenge for yourself. The order may comprise of any combination of Gift Voucher values (eg 3 x £10 vouchers, 1 x £10 voucher plus 1 x £20 voucher, etc.). Please note that your code will be emailed to you separately within 24 hours of your order being processed.

To redeem your Gift Voucher, go to Challenge Shop in the header and find the item(s) you wish to purchase. When you reach Checkout, click either Redeem a gift card (or in some instances Promo code) and carefully enter your unique Gift Voucher code.

Any amount left over after making a purchase can be used in future purchases. For example, if a customer has a £30 Gift Voucher and spends £15, they can use the remaining £15 in future when shopping on the 18 Clues site.

If the order total is more than the Gift Voucher balance, you can pay for the remaining cost using another payment method.